Last updated: May 30, 2026
Welcome to Eastern Story. These Terms of Service explain the conditions that apply when you visit https://easternstory.com, browse our content, or place an order through our website.
By using this website or purchasing from Eastern Story, you agree to these Terms of Service. Please read them carefully before placing an order.
1. About Eastern Story
This website is operated under the Eastern Story brand.
Operator: Albert
Business address: No.2 CBD, Zhengzhou New District, Henan
Customer support: [email protected]
2. Our Products
Eastern Story offers symbolic pieces inspired by Eastern traditions, natural materials, and thoughtful everyday use.
We make reasonable efforts to describe and photograph each item accurately. However, natural materials may vary slightly in color, texture, pattern, shape, or tone. Handcrafted pieces may also show small variations in finishing or arrangement. These differences are part of the character of the piece and are not necessarily defects.
Please review the product description, dimensions, materials, and care guidance before placing an order.
3. Symbolic Meaning
Our descriptions may refer to cultural associations, traditional symbolism, personal intention, balance, clarity, grounding, or presence.
These descriptions are offered for cultural and informational purposes. Our pieces are meaningful objects and symbolic companions in everyday life. They are not intended to guarantee specific outcomes or replace professional medical, financial, legal, or personal advice.
4. Orders
When you place an order, you agree that the information you provide is complete and accurate.
After an order is submitted, you may receive an order confirmation email. This confirms that we have received your order. We may contact you if additional information is needed to prepare or ship your order.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of:
- suspected fraud or unauthorized payment
- incorrect pricing or product information
- unavailable stock or materials
- shipping restrictions
- incomplete or inaccurate customer information
If we cancel an order after payment has been received, we will issue a refund to the original payment method.
5. Pricing And Payment
Prices are shown in the currency displayed on the website at the time of purchase.
Any applicable shipping charges will be shown at checkout before payment is completed. International orders may also be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country or region. Unless clearly stated at checkout, these charges are the customer’s responsibility.
Payment must be successfully completed before an order can be processed.
6. Processing And Shipping
Orders are generally processed within 3-4 business days. After shipment, delivery usually takes approximately 7-15 days, depending on the destination and local delivery conditions.
For full details, please read our Shipping Policy.
Delivery estimates are provided in good faith, but customs processing, carrier issues, holidays, weather, and other circumstances outside our direct control may cause delays. If a significant delay occurs, we will contact you where appropriate and help review the available options.
7. Returns And Exchanges
Eligible return or exchange requests may be submitted within 30 days of delivery.
Special custom products, personalized products, and made-to-order items created specifically for a customer cannot be returned for a change of mind. This does not affect your rights if an item arrives damaged, defective, incorrect, or if applicable law provides otherwise.
For full details, please read our Return & Refund Policy.
8. Website Use
You may use this website only for lawful personal or commercial browsing and purchasing purposes.
You must not:
- misuse the website or attempt unauthorized access
- interfere with the website’s security or normal operation
- introduce malicious code
- use website content in a misleading or unlawful way
- copy, reproduce, or exploit website content without permission, except where permitted by law
9. Intellectual Property
Unless otherwise stated, the content on this website, including text, product descriptions, images, graphics, branding, and design elements, belongs to Eastern Story or is used with permission.
You may not reproduce, republish, sell, or commercially exploit this content without prior written permission, except where permitted by law.
10. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, or embedded content. Your use of those services may also be subject to the relevant provider’s terms and privacy policies.
We are not responsible for third-party websites that may be linked from our website.
11. Accuracy And Availability
We aim to keep product details, prices, and website information accurate and up to date. Occasionally, information may contain errors or a product may become unavailable.
Where reasonably necessary, we may correct errors, update information, or cancel an affected order. If an order is cancelled after payment has been received, we will issue a refund to the original payment method.
12. Liability And Consumer Rights
Nothing in these Terms of Service excludes or limits any rights that cannot be excluded or limited under applicable consumer protection law.
To the extent permitted by applicable law, Eastern Story is not responsible for indirect or consequential losses arising from the use of this website or the purchase of a product.
13. Privacy
Your use of this website is also subject to our Privacy Policy.
14. Changes To These Terms
We may update these Terms of Service when our website, products, or legal obligations change.
The version published on this page will apply from the date shown at the top. Please review this page from time to time.
15. Contact
For questions about these Terms of Service, please contact: