At Eastern Story, each piece is prepared with care. Many of our products are inspired by Eastern symbols, natural materials, and handcrafted details, so a little time is needed before your order is ready to leave our studio partners.
Order Processing Time
Orders are usually processed within 3-4 business days.
This preparation time allows us to check, prepare, and carefully pack your piece before shipment. During busy periods, holidays, or high-demand product releases, processing may take slightly longer. If there is a significant delay, we will contact you by email.
Shipping Origin
Orders are currently shipped from China.
Shipping Destinations
We currently ship mainly to:
- United States
- Europe
If your location is not available at checkout, please contact us before placing an order.
Estimated Delivery Time
After your order has been processed and shipped, delivery usually takes approximately 7-15 days.
Delivery time may vary depending on the destination country, customs processing, local postal service, seasonal volume, and other factors outside our direct control.
Free Shipping
We offer free shipping on orders over $99.
For orders below this amount, shipping fees will be shown at checkout before payment is completed.
Tracking Information
When your order is shipped, you will receive a shipping confirmation email with tracking information if tracking is available for your destination.
Please allow a little time for tracking updates to appear after the package has been handed over to the carrier.
Customs, Duties, And Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges depending on your country or region.
These charges are not included in the product price unless clearly stated at checkout. The customer is responsible for any customs duties, taxes, or import fees required by the destination country.
Shipping Delays
We do our best to provide realistic delivery estimates, but delays may occur due to customs, carrier issues, holidays, weather, or other events beyond our control.
If your order is delayed significantly, please contact us at [email protected] so we can help check the shipment status.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Eastern Story is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. If you notice an error after placing your order, please contact us as soon as possible.
Contact
For shipping questions, please contact us at: