We want every Eastern Story piece to feel meaningful, carefully chosen, and right for the person who receives it. If your order is not suitable, you may request a return or exchange according to the policy below.
30-Day Return And Exchange Window
We accept return or exchange requests within 30 days of delivery.
To be eligible for a return or exchange, the item should be:
- unused
- unworn
- in its original condition
- returned with its original packaging where possible
Please contact us before sending anything back. Returns sent without prior contact may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:
- special custom products
- personalized products
- made-to-order items created specifically for you
Because these pieces are prepared according to individual requests, they cannot be returned for a change of mind.
Damaged, Defective, Or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with:
- your order number
- a brief description of the issue
- clear photos of the item and packaging
We will review the issue and help arrange a suitable solution.
How To Start A Return Or Exchange
To request a return or exchange, please contact us at:
Please include:
- your order number
- the item you would like to return or exchange
- the reason for the request
We will reply with return instructions after reviewing your request.
Return Shipping
For standard returns or exchanges, the customer is responsible for return shipping costs.
For damaged, defective, or incorrect items, we will review the case and provide the appropriate next steps.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
After approval, refunds are usually processed within 5-10 business days.
Please note that your bank or payment provider may need additional time to post the refund to your account.
Exchanges
If you would like to exchange an item, please contact us within the 30-day return window.
Exchanges depend on product availability. If the item you want is unavailable, we may offer a refund or another suitable option.
Symbolic Products Disclaimer
Eastern Story pieces are designed as meaningful objects and symbolic companions in everyday life. They are not intended to guarantee specific outcomes or replace professional medical, financial, legal, or personal advice.
Your Legal Rights
This policy does not limit any rights you may have under applicable consumer protection laws in your country or region.
Contact
For return or refund questions, please contact us at: