FAQ

Shipping and Delivery

Where do you ship from?

Eastern Story orders currently ship from China. We mainly serve customers in the United States and Europe.

How long does order preparation take?

Most orders are prepared within 3-4 business days before shipment. Some Eastern-inspired pieces involve hand preparation, cord work, or careful finishing, so this preparation time helps us check the piece before it leaves.

How long does shipping usually take?

After shipment, estimated delivery usually takes 7-15 days. Actual timing may vary depending on destination, customs processing, local delivery conditions, holidays, and weather.

Do you offer free shipping?

Yes. We offer free shipping on orders over $99. For orders below this amount, the shipping fee is shown at checkout. For more details, please read our Shipping Policy.

Returns, Refunds, and Exchanges

What is your return and exchange window?

Eligible return and exchange requests can be submitted within 30 days of delivery. Items should be unused, unworn, and in their original condition. Original packaging should be included where possible.

Are custom pieces returnable?

Special custom products, personalized products, and made-to-order pieces created specifically for you are not eligible for return for a change of mind.

Who pays return shipping?

For standard returns or exchanges, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, contact us with your order number and clear photos so we can review the issue.

How long does a refund take?

After a refund is approved, it usually takes 5-10 business days for the refund to appear, depending on your payment provider or bank. For full details, please read our Return & Refund Policy.

Products, Materials, and Natural Variation

Are your pieces handmade?

Many Eastern Story pieces include hand-prepared or hand-finished details, such as cord work, bead selection, assembly, polishing, or final checking. Because of this, small differences can appear from piece to piece.

Why does my piece look slightly different from the photo?

Natural materials such as jade, quartz, and gemstones can vary in color, pattern, translucency, texture, and surface detail. Handmade cord and assembled pieces may also show small differences in knotting or arrangement. These variations are part of the character of natural and handmade objects.

How should I choose between jade, quartz, red cord, and natural stones?

Choose by the feeling, material, and meaning that fit your daily life. Jade often carries a calm, refined presence. Clear quartz is often associated with clarity and simplicity. Red cord can suggest connection, protection, or intention. Natural stones bring color, texture, and personal symbolism. For more context, read our Material Guide.

Meanings, Blessings, and Symbolism

Do your products guarantee luck, protection, healing, or wealth?

No. Eastern Story does not promise guaranteed luck, protection, healing, wealth, or destiny changes. We present symbolic jewelry and meaningful objects as reminders, companions, and expressions of personal intention.

What does a symbolic object mean?

A symbolic object is something chosen for meaning rather than appearance alone. It may remind you of balance, strength, love, clarity, protection, or a new beginning. The meaning is personal and should never feel forced.

Is Eastern Story a religious store?

No. Eastern Story is a culture-led symbolic jewelry and meaningful objects brand. We draw inspiration from Eastern traditions, myths, materials, symbols, and blessing culture with respect, but we do not ask customers to follow a specific belief system.

Care and Everyday Wear

Can I wear my piece every day?

Many pieces are suitable for regular wear, but natural stones, cords, and metal details still need care. Avoid hard impacts, harsh chemicals, perfumes, pools, hot water, and long exposure to moisture unless the product page states otherwise.

How should I clean and store my piece?

Use a soft dry cloth for regular cleaning. Store pieces separately in a pouch or box to reduce scratching, tangling, or pressure on cords. For more detailed care notes by material, read our Care Guide.

Gifts, Sizing, and Custom Pieces

How do I choose a meaningful gift?

Begin with the feeling you want the gift to carry: balance, protection, love, clarity, strength, gratitude, or a new beginning. If you are unsure, choose a piece with a calm design, comfortable color, and meaning that does not feel too specific or too strong.

How do I choose the right size?

Check the product page for size details whenever available. For bracelets, compare the listed size with a bracelet you already wear comfortably or measure your wrist with a soft tape. If the item is adjustable, the product page will usually state that.

Do you offer custom or personalized pieces?

Custom and personalized availability may vary by product. If a product supports customization, the product page will explain the options. Please note that custom and made-to-order pieces created specifically for you are usually not returnable for a change of mind.

Orders, Coupons, and Support

How do coupon codes work?

Coupon codes can be applied at checkout. Only one coupon code may be used per order unless otherwise stated. Coupon codes cannot usually be combined with other offers, may exclude certain items, and have no cash value.

How can I contact you?

For product questions, materials, sizing, or help choosing a piece, email [email protected].

For payment, address changes, order status, tracking, or delivery questions, email [email protected].

For returns, refunds, damaged or incorrect items, and other after-sales support, email [email protected].

You can also send us a message through our Contact Us page. When relevant, please include your order number, product link, and clear photos.

How quickly do you reply?

We aim to respond within 1 business day. Response times may be slightly longer during holidays or high-volume periods.