Eastern Story respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://easternstory.com, contact us, create an account, or place an order.
1. Who We Are
This website is operated under the Eastern Story brand.
Website: https://easternstory.com
Privacy and customer support contact: [email protected]
2. Information We Collect
Depending on how you use our website, we may collect:
- contact details, such as your name, email address, phone number, and shipping or billing address
- order details, such as the products you purchase, order value, delivery information, and return or refund requests
- account information, if you create a customer account
- messages and support requests that you send through our contact forms or email
- technical information, such as your IP address, browser type, device information, cookie identifiers, pages visited, and interactions with our website
- payment-related information needed to process a transaction
Payments are handled through third-party payment providers. We do not receive or store your full payment card number.
3. How We Use Personal Information
We may use personal information to:
- process, prepare, and deliver your order
- send order, shipping, return, and refund updates
- Provide customer support and respond to your questions
- manage customer accounts
- detect fraud, protect the website, and prevent misuse
- understand how visitors use our website and improve its performance
- comply with legal, tax, accounting, or regulatory obligations
- Send marketing communications only where permitted by law or where you have agreed to receive them
4. Legal Bases For Processing
Where applicable law requires a legal basis, we rely on:
- contract: to process orders, arrange delivery, manage returns, and provide requested support
- legal obligation: to keep records or comply with tax, accounting, fraud-prevention, and other legal requirements
- legitimate interests: to secure our website, improve our services, prevent misuse, and understand website performance
- consent: where required for optional cookies, analytics, or marketing communications
You may withdraw consent at any time where processing is based on consent.
5. Cookies And Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, including:
- shopping cart and checkout functions
- account login and session management
- security and fraud-prevention features
- website performance and caching
We may also use analytics technologies, including Google Analytics or Google Tag Manager, to understand website traffic and improve the customer experience.
Where required by applicable law, optional analytics or marketing cookies should be used only after you have provided consent. You can manage cookies through your browser settings and, where available, the cookie controls shown on our website.
6. How We Share Personal Information
We may share personal information only where needed with service providers that help us operate our website and fulfill orders, including:
- payment processors, such as PayPal
- shipping carriers and logistics providers
- website hosting, security, and performance providers, including Cloudflare and caching services
- website platform and ecommerce providers, including WordPress and WooCommerce
- analytics providers, such as Google, where analytics tools are enabled
- professional advisers, regulators, or authorities where required by law
These providers may process information only as needed to perform their services or comply with their own legal obligations.
We do not sell personal information in exchange for money.
7. International Data Transfers
Eastern Story serves customers in different countries and currently ships orders from China. Some service providers may also process information outside your country or region.
Where required by applicable law, we take reasonable steps to use appropriate safeguards for international data transfers.
8. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- order, transaction, return, and refund records for the period needed to fulfill orders and meet legal, tax, and accounting requirements
- customer support messages for as long as needed to resolve your request and maintain reasonable records
- account information until the account is closed, subject to any records we must retain
- analytics and cookie information according to the settings and retention periods used by the relevant service provider
Retention periods may vary depending on legal obligations and the nature of the information.
9. How We Protect Information
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
No online system is completely secure, so we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your country or region, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request the deletion of certain personal information
- Request the restriction of certain processing
- object to certain processing
- Request a portable copy of certain information
- Withdraw consent where processing is based on consent
- Complain to your local data protection authority
To make a privacy request, email [email protected]. We may need to verify your identity before completing your request.
11. Marketing Communications
If you receive marketing emails from us, you can unsubscribe at any time by using the unsubscribe link in the email or contacting [email protected].
We may still send non-marketing messages related to your order, account, or support request.
12. Children’s Privacy
Our website is not directed to children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact [email protected].
13. Third-Party Links And Embedded Content
Our website may contain links to third-party websites or embedded content. Those third parties may collect information according to their own privacy policies.
We are not responsible for the privacy practices of third-party websites.
14. Changes To This Privacy Policy
We may update this Privacy Policy when our website, services, or legal obligations change.
The updated version will be published on this page with a revised date.
15. Contact Us
For privacy questions or requests, contact: